Arts & Crafts Supplies
RETURN & REFUND POLICY
Non- refundable items:
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Pre-Orders
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Sales & Promotional items
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Custom-made items
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10 meters thread mini-packs
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Altered, assembled, and defective item due to improper use
We charge £3 as administration fee for processing each approved refund. A 3.5% transaction fee will also be deducted.
In order to qualify for a return, please note that all original packaging must be shipped back to us. This includes any boxes, bags, or other materials that were included with the product at the time of purchase. Additionally, please note that the product must be in its original condition and unused in order to be eligible for a return. If the product has been opened or used, we may not be able to accept the return.
To initiate a return, please contact our customer service team within 30 days of receiving your product. We will provide you with instructions on how to ship the product back to us and issue a refund once we have received the product and verified that it meets our return policy requirements. Please note that shipping and handling fees are non-refundable, and you may be responsible for the cost of return shipping.
Damaged, faulty or erroneously sent items
If you have received any damaged or faulty item (during transition for example), or if your order is wrong or incomplete please let us know at your earliest convenience and we will rectify the situation.
Lost parcel
If a package is not received and is feared lost, please contact us and we will do what we can to assist in tracking down and recovering the parcel.
We require 21 days from the expected delivery day to carry out the necessary searches and investigation and establish that a parcel is really lost, and not delayed before reshipping or refunding your items.
Products availability
Whilst we try to keep our stock levels as accurate as possible, in the event that we are out of stock of an item you have purchased we will get in touch to either help select an alternative product or to issue a refund for the missing items.