Non- refundable items:

  • Pre-Orders

  • Sales & Promotional items

  • Custom-made items

  • 10 meters thread mini-packs

  • Altered, assembled, and defective item due to improper use

We charge £3 as administration fee for processing each approved refund. A 3.5% transaction fee will also be deducted.

Damaged, faulty or erroneously sent items

If you have received any damaged or faulty item (during transition for example), or if your order is wrong or incomplete please let us know at your earliest convenience and we will rectify the situation. 

Lost parcel

If a package is not received and is feared lost, please contact us and we will do what we can to assist in tracking down and recovering the parcel.

We require 21 days from the expected delivery day to carry out the necessary searches and investigation and establish that a parcel is really lost, and not delayed before reshipping or refunding your items.

Products availability

Whilst we try to keep our stock levels as accurate as possible, in the event that we are out of stock of an item you have purchased we will get in touch to either help select an alternative product or to issue a refund for the missing items. 

In order to be eligible for a refund, you have to return the product within 21 calendar days of your purchase. The product must be in the same condition that you receive it and unused in any way.


After we receive your item, our team will inspect it and process your refund. After deducting the shipping fee and the transaction fee, the balance will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.


If the product is damaged in any way, or you have initiated the return after 30 calendar days, you will not be eligible for a refund.